Medellin, Colombia. +57 321 519 7850

Privacy Policy

Privacy Policy

Last updated: February 11, 2026

At Stem Cells Colombia, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or schedule appointments. We comply with Colombia’s Law 1581 of 2012 (Data Protection) and related regulations.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth (collected via contact forms or appointment bookings).
  • Medical Information: Health conditions, treatment history (only when you provide it voluntarily for consultation purposes).
  • Technical Information: IP address, browser type, pages visited, time spent on site (via cookies and analytics).
  • Communication Data: Messages sent through contact forms, emails, or chat.

2. How We Use Your Information

  • Respond to your inquiries and provide customer support.
  • Process appointment requests and send confirmations/reminders.
  • Improve our website, services, and user experience.
  • Send you relevant information about stem cell therapies (with your consent).
  • Comply with legal obligations and protect our rights.

3. Legal Basis for Processing

Your consent is the primary basis for processing your personal data. You can withdraw consent at any time by contacting us. We also process data when necessary for:

  • Contract performance (appointment bookings).
  • Compliance with legal obligations (health regulations).
  • Legitimate interests (website security, service improvement).

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Medical staff and healthcare professionals at Stem Cells Colombia.
  • Service providers (email platforms, appointment software, hosting).
  • Law enforcement or authorities when required by law.

5. Data Security

  • We use SSL encryption, secure servers, and access controls.
  • Medical data is stored with additional security measures.
  • We regularly audit our security practices.

6. Cookies and Tracking

  • We use essential cookies for site functionality.
  • Analytics cookies (Google Analytics) help us understand usage patterns.
  • You can manage cookies through your browser settings.

7. Your Rights (Habeas Data)

Under Colombian Law 1581/2012, you have the right to:

  • Access your personal data.
  • Rectify inaccurate information.
  • Request deletion (when legally possible).
  • Withdraw consent.
  • File complaints with the Superintendencia de Industria y Comercio.

8. Data Retention

  • Contact form 1 year.
  • Appointment Duration of treatment + 5 years (legal requirement).
  • Analytics 26 months.

9. International Transfers

Your data is stored on servers in Colombia. Any international transfers will have appropriate safeguards and your explicit consent.

10. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with the updated date. Continued use constitutes acceptance.

12. Contact Us

Data Protection Officer:
Email: info@stemcellscolombia.com
Address: Stem Cells Colombia, Medellín, Antioquia, Colombia

For data protection inquiries or to exercise your Habeas Data rights.